Reference

How We Handle Your Account and Payment Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and verify withdrawals. This policy explains what data we store, how we use it, and the steps you can take to review or delete your information.

Account data protectionPayment transaction recordsWallet verification logsSupport chat historySession and device tracking
kt666 battery How We Handle Your Account and Payment Information
PRIVACY HELP

How to Reach Us About Your Data

If you have questions about what we collect, want to see your account data, or need to update your contact details, our support team is ready to help. Use live chat for immediate responses during active hours, email for detailed requests with attachments, or WhatsApp for mobile-friendly queries when you are away from your desktop.

Live Chat Open the chat widget in the bottom corner of any page while logged in. Support agents can pull up your account record, explain what data we hold, and guide you through deletion or export requests in real time.
Email Support Send your data access or correction request to our support inbox. Include your registered mobile number so we can verify your identity. We respond to privacy inquiries within two business days and provide secure links for any documents.
WhatsApp Message us on WhatsApp if you prefer mobile communication. We handle privacy questions, account closure requests, and data export queries through this channel. Save our number from the contact page and start a chat whenever you need help.
DATA PRACTICE

How We Protect and Manage Your Information

We encrypt payment data during transmission, restrict access to customer records, log every support interaction for quality review, and give you tools to control your privacy settings. Our data retention schedule balances operational needs with your right to be forgotten, and we update security protocols as threats evolve.

Payment Encryption

When you send a deposit through bKash, Nagad or Rocket, we encrypt the transaction reference and wallet identifier before storing it. Our servers communicate over SSL, and payment credentials never reach our database in plain text.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember language and currency preferences. You can clear cookies from your browser settings, but doing so will log you out and reset your display options.

Account Security

We track login attempts, flag unusual IP patterns, and send OTP codes to your registered mobile number for withdrawals. If we detect suspicious activity, we temporarily lock your account and notify you by SMS so you can reset your password.

Data Retention

We keep transaction logs for audit and dispute resolution. If you close your account, we anonymize personal identifiers but retain financial records as required by our operational guidelines. Contact support to request full data deletion after the retention period ends.

Privacy Policy Questions

We collect your mobile number, date of birth, preferred currency, and the wallet details you enter for bKash, Nagad or Rocket deposits. We also log your IP address and device type to detect duplicate accounts and maintain security.

We share transaction references with payment processors to complete deposits and withdrawals, but we do not sell wallet details or account data to advertisers or marketing companies. Payment partners are bound by their own privacy policies.

Yes. Contact support through live chat or email and request a data export. We will verify your identity using your registered mobile number, then send a secure download link containing your account profile, transaction history and support logs.

We retain active accounts indefinitely. If you request account closure, we anonymize your profile but keep transaction records for the period required by our audit and verification guidelines. Full deletion happens after that retention window closes.

Yes. We use session cookies to maintain login state and functional cookies to remember your language and display settings. We also log page views and game sessions to monitor platform performance and detect fraud patterns.

Log in, visit account settings, and select the closure option, or contact support directly. We will close your account immediately, anonymize your profile, and schedule full data deletion after the required retention period for financial records ends.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.